Family Support
Please know that you can approach any member of the team at West Newcastle Academy at any point. Class teachers will always respond to an email within 24 hours and so will our Senior Leadership Team.
We are lucky to have members of the team who are native speakers in:
- Arabic
- Kurdish
- Romanian
- Urdu
- Spanish
We can also arrange interpeters if required.
We understand that that nurturing the triangle of trust is central to your child's success and we can always create a space to have sensitive conversations if you are needing support with your child.


Community Family Offer
Community Family Offer focus will be on short-term, high impact support for families with new emerging needs, helping to provide support earlier and reduce the need for more intensive support later. Community Family Offer is currently developing Our Family Plan for Family Partners and Practitioners to use when they are the allocated worker for a family.
Our school Family Partner is Carol Wilson. If you are feeling that you need more support then please contact our SENCO Laura Murphy who can connnect you with our Family Partner.
Family Help Service
The Family Help Service brings together Early Help and Child in Need support within a single, integrated service. Delivered through eight locality-based teams and an additional needs team, it provides coordinated support for children, young people, and families. Family Help Keyworkers, Social Workers, and Family Support Workers work together to assess needs, build on family strengths, and provide the right support at the right time to improve outcomes and reduce the need for more intensive interventions.
Child Protection / Safeguarding
Child Protection and Safeguarding services provide targeted support for children who are at risk of, or experiencing, significant harm. Through Multi-Agency Child Protection Teams (CFN Protect) and six dedicated Child Protection teams, professionals work together to assess risk, coordinate interventions, and ensure children are protected. Specialist services, including Risk Outside The Home (ROTH), Youth Justice Services (YJS), and Multi-Systemic Therapy (MST), provide additional expertise and intensive support to address complex needs and improve safety and outcomes for children and families.

Ways to Well Being Workshops
These workshops are for parents/carers (no children, please) who want to learn more
about their child's mental health and emotional wellbeing, and explore helpful strategies
for support. Paula Hamilton is the Ways to Wellbeing Project Coordinator and delivers the workshops on behalf of the Communities Team at Children North East.
Our group is growing so please be brave and try to attend one of the next workshops.
For more information about Children North East- click the link below.
